Shipping policy
Shipping Policy
Dispatch All orders are dispatched the same day, provided they are placed before our daily cut-off time. Orders are shipped via Royal Mail.
Delivery Times
- UK Standard: 2–3 working days
- UK Tracked: 1–2 working days
- International: 5–14 working days depending on destination
Free Shipping We offer free shipping on all orders, worldwide. No minimum spend required.
International Shipping We ship globally. Please note that international orders may be subject to local customs duties and import taxes, which are the responsibility of the recipient.
Tracking Once your order has been dispatched, you will receive a confirmation email. Tracked orders will include a tracking number.
Lost or Delayed Orders If your order hasn't arrived within the expected timeframe, please contact us at jessica@heathug.co.uk and we'll do our best to help.